Effective Date: April 8, 2025

Welcome to Dual Walker™! By using our website and purchasing our Dual Dog Walker™ product, you agree to the following Terms of Service. If you do not agree with any of these terms, please refrain from using our website or making a purchase.

1. General Terms

1. Dual Walker™ is an online store offering a single product: the Dual Dog Walker™, a retractable dual leash designed for walking two dogs at once.
2. We reserve the right to modify, update, or discontinue our website, products, or services at any time without prior notice.
3. You must be at least 18 years old to make a purchase on our website.

2. Product Availability

1. The Dual Dog Walker™ is available for purchase as long as it is listed on our website. Product availability is subject to stock levels.
2. While we strive to ensure all product details, prices, and availability are accurate, errors may occur. If an error is discovered after your purchase, we will notify you and may offer a full refund or the option to select another product.

3. Orders and Payments

1. When you place an order with us, you are making an offer to purchase the product under these Terms.
2. You agree to provide accurate and complete information when placing an order, including your billing and shipping details.
3. Payments for all orders are securely processed via our payment gateway.
4. All orders are subject to verification and approval. Additional verification may be requested in some cases.

4. Shipping and Delivery

1. We partner with reputable international carriers such as FedEx, DHL, UPS, and EMS to deliver your Dual Dog Walker™ directly to you.
2. Shipping times vary depending on the destination and carrier. We provide estimated delivery times, but actual delivery may be affected by factors such as customs clearance, weather, and holidays.
3. You will receive a tracking number once your order has been dispatched, though tracking updates may take a few days.

5. Returns and Exchanges

1. We offer returns and exchanges within 30 days of receiving your order. Items must be in new, unused condition and in their original packaging.
2. To initiate a return or exchange, please contact us at dualdogwalker@gmail.com with your order number and the reason for the return or exchange.
3. Shipping costs for returns are the responsibility of the customer, and return shipping fees are non-refundable.

6. Damaged or Defective Items

1. If you receive a damaged or defective Dual Dog Walker™, please contact us immediately at dualdogwalker@gmail.com. We will assist you in resolving the issue, which may include a replacement or refund.
2. Please report any damage within 48 hours of receiving your order to ensure that we can process your claim.

7. Privacy Policy

1. We respect your privacy and are committed to protecting your personal information. For more details on how we collect, use, and safeguard your data, please refer to our Privacy Policy.

8. Limitation of Liability

1. Dual Walker™ is not liable for any damages resulting from the use or inability to use our products, including any injury or damage caused by misuse.
2. In no event will we be held responsible for indirect, incidental, or consequential damages arising from the sale or use of the Dual Dog Walker™.

9. Changes to Terms of Service

1. We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

1. If you have any questions or concerns regarding these Terms, please contact us at dualdogwalker@gmail.com.